Sunshine Botanicals Shipping Policy
Where do you ship from?
All orders ship directly from our facilities in Georgia, where we handcraft our wildcrafted botanical skincare products. Every batch is made with precision and care, ensuring you receive the highest-quality formulations.
Do you offer free shipping?
We offer FREE Priority Shipping on all U.S. orders over $100 (excluding taxes). Orders under $100 will incur a flat shipping rate of $12.00. For Alaska, Hawaii, and U.S. territories, free shipping is available for orders over $100. International customers enjoy free shipping on orders over $200. Processing typically takes 1-3 business days, and shipping times may range from 1-7 business days, depending on location and availability.
Where is my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can track your order through the carrier’s website.
Can you ship to a P.O. box or military address?
Yes, we can ship to P.O. boxes and military addresses through USPS.
Do you ship internationally?
We ship to Canada but plan to expand our international shipping options soon. Please check our website in the fall of 2024 for an updated list of supported countries. If your country still needs to be listed, stay tuned for future availability!
What if I receive a damaged or missing item?
If your package arrives damaged or is missing items, please contact our Customer Care at customerservice@sunshinebotanicals.com within ten days of receiving the shipment.
What if I receive a damaged or missing item?
If your package arrives damaged or missing, please get in touch with our Customer Care at customerservice@sunshinebotanicals.com within 30 days of receiving the shipment. Please provide photos of the damage, and we will work with you to resolve the issue. If your package is marked as delivered but you have not received it, allow up to 2 business days for us to file a claim with the carrier before sending a replacement. We do not offer refunds for missing packages but will replace eligible items.